Discord & Support

The scootRflix Discord server is the fastest way to reach a real person — for access requests, bug reports, or just to see what’s new.

Joining

Open the invite: discord.gg/8fKs2rMBdS .
Create a Discord account if you don’t already have one.
Once you’re in the server, take a look at the channel list for announcements and support.

Opening a support ticket

For anything that needs a real answer (access issues, something broken, a specific request), open a ticket rather than posting in general chat — it keeps things trackable and private to you.

Go to the #support channel.
Follow the prompt to open a new ticket (usually a button or a /ticket style command, depending on how the server’s set up at the time).
Describe what’s going on — include which service, what you expected to happen, and what happened instead. A screenshot helps a lot.

Before opening a ticket, it’s worth a quick check of service status — if something’s already flagged as down, you’ll get faster context and can skip the wait.

What to include in a good ticket

Which service (Plex, Seerr, RomM, Shelfmark, etc.)
What you were trying to do
Any error message, screenshot, or exact steps to reproduce it
Whether it’s happening on one device or every device you’ve tried

The more specific the report, the faster it gets sorted out.